Help that covers the whole platform, not just one flow.

UpcomingSounds connects independent artists with curators, tastemakers, playlist owners, blogs, labels, media outlets, and other music professionals. Artists use the platform to submit tracks and manage campaigns. Curators use it to discover music, create offers, and build paid or verified opportunities.

Yes. Artist and curator accounts follow different onboarding flows because they use different dashboards and tools. Artists focus on submissions, offers, wallet activity, verified coverage, and analytics. Curators focus on profile review, offer templates, verified coverage listings, wallet payouts, and artist submissions.

Yes. After signup and approval, you can update core profile details from your dashboard, including profile image, bio, links, genres, and account information relevant to your role.

You can sign in from the login page. If you signed up with email and forgot your password, use Forgot Password. If you originally used a social login, use the same provider or create a password through the follow-up password flow when prompted.

Once your artist account is ready, add your music and move into the promotion tools available from your dashboard. Depending on the flow, you may receive direct offers, select verified coverage opportunities, or launch broader campaign-style promotion built around your release and genre fit.

The platform is built around curator and professional opportunities such as playlists, blogs, social media placements, radio support, reviews, interviews, and other music discovery formats. The exact options depend on the curators, verified coverage types, and offer templates active in the system.

Once an artist accepts and pays with USC, the offer moves into the next workflow stage so the curator can complete the agreed work and submit proof or deliverables. Admin review may apply depending on the offer type. If a refund is approved, the returned value is credited back to the artist wallet as USC.

Artists can use the Analytics area to review funnel performance, spend efficiency, track-level performance, curator quality, completion rates, and other submission metrics based on current activity in the platform.

You can top up your balance from the artist wallet. Some flows will also show the missing USC amount before checkout so you know exactly what you need to purchase to continue.

UpcomingSounds accepts a wide range of curator and professional profiles, including playlist curators, influencers, YouTube channels, radio and TV contacts, blogs, labels, managers, publishers, journalists, producers, media professionals, and other music-industry reviewers with a real platform or audience.

Curators can earn through approved direct offers, verified coverage activity, and eligible referral-related platform flows. Earnings and payout history are managed from the curator wallet area, where withdrawal requests can also be submitted when balance and method requirements are met.

No. UpcomingSounds is strict about keeping platform transactions inside approved flows. Curators should not ask artists for off-platform payments, private payola arrangements, or guaranteed coverage deals outside the system. That creates trust, legal, and moderation problems and can lead to enforcement action.

Approved curator accounts can manage offer templates, send direct offers, create verified coverage opportunities, review artist submissions, and manage payout history. Admin approval or moderation may apply to specific offer and coverage workflows.

USC is the platform credit used inside UpcomingSounds for submission and transaction flows. Artists use USC to fund offers, campaigns, and approved in-platform opportunities. When refunds are approved, credits are typically returned to the wallet in USC.

Artists can purchase USC from the wallet. The checkout flow handles payment securely and credits are then applied to the account balance for use across eligible platform actions.

Yes. UpcomingSounds uses secure payment processing and does not rely on unsafe manual card handling inside the platform itself. Payment-related screens and card processing are handled through established providers and protected checkout flows.

Supported methods depend on the active checkout provider and region, but the platform is built for card-based digital checkout and also references wallet top-up flows that support common payment methods such as major credit cards and digital wallet checkout where available.

Curators can request payouts from the curator wallet once funds are eligible. The request enters an admin approval flow before completion. Withdrawal history, approved payments, and pending requests are all tracked in the curator wallet and admin payout tools.

Logged-in artist users can buy USC gift cards from the Gift Card area. After checkout, the recipient receives gift card details by email and can claim the USC through the gift card claim flow.

The recipient opens the gift card claim link, then signs in or registers as needed, and finally redeems the code into the correct wallet flow. The credit is added to the account balance after successful validation.

Referral links use a short public format such as /ref/your-slug. When someone registers through that link, the platform can connect the new signup to the referring account and apply the referral relationship in later credit or reporting flows where relevant.

USC can move through approved platform flows such as purchases, refunds, gift cards, and specific transaction records. Direct movement outside supported platform logic should not be assumed unless the interface explicitly supports it.

Some onboarding and access flows require verification. Email verification exists in the platform, and curator flows also use phone verification during signup. Admin access includes stronger security controls with an authenticator-based second factor.

First confirm that the email address or phone number entered is correct and that you are using the right signup path. If the code still does not arrive, open a help ticket with the account email, country, and a short description of the issue so support can review the verification flow.

Use a unique password, avoid sharing login credentials, and keep your contact information current. If you think your account access has been compromised, reset your password immediately and contact support through the ticket flow so the issue can be reviewed.

If you need to deactivate or close an account, contact support through the help system so the request can be reviewed alongside any active wallet, payout, submission, or moderation records tied to that profile.

The best path is the Help Ticket form. Use it for account access issues, payment questions, verification problems, platform bugs, refund questions, curator disputes, or submission workflow issues.

Include the account email, your role (artist or curator), the page or flow where the problem happened, any relevant order or transaction reference, and screenshots if the issue is visual or checkout-related. The more precise the report, the faster the issue can be isolated.

You can review the main legal pages at Terms of Service and Privacy Policy. Those pages explain platform rules, payment expectations, data handling, and other legal obligations.

Admin review is used to protect quality and trust in sensitive flows such as curator approvals, verified coverage moderation, direct-offer approvals, payout reviews, refund handling, and support disputes. Not every action is instant because some parts of the platform are intentionally moderated.