Upcoming Sounds ("we", "us", or "our") manages and operates www.upcomingsounds.com and related services (the "Service"). This policy explains how we collect, use, and disclose personal data when you use the Service, along with the choices available to you.

We use personal data to deliver, improve, secure, and support the Service. Unless this policy states otherwise, terms used here have the same meanings as in our Terms of Service.

For the purposes of this policy, personal data means information that can identify you directly or indirectly, including details such as your name, email address, phone number, postal address, date of birth, transaction history, account details, or information you choose to provide through the platform.

The entity responsible for collecting and processing your data is Upcoming Sounds, registered in England and Wales under company number 12016861, with its registered office at 29-31 Parliament Street, Liverpool, England, L8 5RN.

We collect the information needed to create accounts, process payments, operate marketplace features, and support communication between artists, curators, and administrators.

• Identity and account details such as your name, email address, phone number, password credentials, account type, and profile information.
• Artist and curator profile details, uploaded media, submissions, playlists, links, biographies, and preference data.
• Transaction and billing information such as invoices, subscriptions, wallet activity, and purchase history.
• Support, communication, and moderation records, including messages, feedback, disputes, and account review notes.
• Technical and usage information such as device/browser details, platform activity, and analytics events used to improve the Service.

The main legal bases for processing your data are the performance of our contract with you, our legitimate interests in operating and improving the platform, your consent where required, and compliance with legal obligations.

Depending on the purpose, your personal data may be accessed by:

• Authorized members of the Upcoming Sounds team.
• Service providers that help us operate the platform, such as hosting, payment, billing, analytics, communication, and customer relationship tools.
• Artists or curators where the Service requires information to be shared so platform features can function.
• Public authorities, courts, auditors, or debt collection bodies where disclosure is required by law or necessary to protect legal rights.

We do not disclose personal data more broadly than necessary to operate the platform, comply with legal obligations, or support legitimate business operations.

We keep personal data only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

• Account, contract, and business relationship data is retained for as long as needed to manage your account and related legal obligations.
• Prospect and marketing data may be retained for up to three years from the last meaningful contact, unless a different retention period is required.
• Documents or records needed to establish legal proof may be retained for the periods required by applicable law.
• Payment-related evidence may be kept to address disputes, refunds, fraud prevention, and financial compliance obligations.

Financial transactions connected to purchases, wallet activity, or service fees are handled by third-party payment providers such as MangoPay and PayPal. Those providers may process and store payment information on our behalf so transactions can be completed securely.

We do not store the visual cryptogram or CVV2 printed on payment cards. We also maintain security measures intended to protect the confidentiality, integrity, and availability of personal data processed through the platform.

Subject to applicable law, you may have the right to access, correct, erase, restrict, object to, or transfer certain personal data. You may also withdraw consent where consent is the legal basis for processing.

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal data where retention is no longer necessary.
• Object to certain processing based on legitimate interests.
• Request portability of data you actively provided to us where applicable.
• Lodge a complaint with a competent supervisory authority if you believe your rights have been violated.

We use cookies, pixels, and similar technologies to operate the site, remember preferences, measure performance, and support communication or advertising features where appropriate.

Some cookies are strictly necessary and do not require consent. Other categories, including certain analytics and advertising tools, are only activated when consent is provided.

If you have questions about this policy or would like to exercise your rights, you can contact us using either of the addresses below:

• Email: support@upcomingsounds.com
• Privacy email: privacy@upcomingsounds.com
• Postal address: 29-31 Parliament Street, Liverpool, England, L8 5RN

We may update this Privacy Policy from time to time. Any changes become effective when the revised version is published on this page. Continued use of the Service after an update means you accept the revised policy.