Artists and campaigns
Best for questions about promoting tracks, campaign setup, offer decisions, analytics, and wallet credit usage.
Use your subject line to say “Artist support”
UpcomingSounds Support
Get help from the right team without getting lost in the platform.
Contact us about artist or curator accounts, campaigns, billing, or account access. Include the affected page and a brief description of the problem.
Contact Center
Send the right message the first time.
Tell us whether you use an artist or curator account, what you were trying to do, and what happened. Add relevant, non-sensitive references so we can investigate.
Curators and payouts
Best for verification status, submitted work, verified coverage, payout queues, and curator wallet questions.
Use your subject line to say “Curator support”Billing and security
Best for charges, refund questions, gift cards, referral issues, login trouble, verification, or suspicious activity.
Use your subject line to say “Billing” or “Security”Contact form
Describe your question below. Include only the information needed to investigate it; never send passwords, card details, or gift-card redemption codes.
Before you send
A little context here saves a full back-and-forth later.
Include the affected page or flow
Examples: `artist-dashboard`, `wallet`, `offer details`, `curator verification`, `gift-card`, or `analytics`.
Mention the account type clearly
Artist and curator workflows are different. Tell us which account type you use.
Add IDs when possible
Track title, campaign name, offer type, payout request, or order reference can shorten support time significantly.
Use internal threads when they already exist
For ongoing curator/artist offer communication, the platform thread should remain the main record.
Common support questions
Find guidance on replies, account access, billing, and keeping offer conversations in the right place.
I submitted a contact form. How long should a reply take?
Replies are typically handled during the listed working hours. Response speed depends on the issue type, but support questions are easier to route when the subject line already says artist, curator, billing, or security.
Should I use this page for offer disputes or direct curator messages?
No. Offer-specific communication should stay inside the platform where the campaign, offer, and curator context already exists.
What if I cannot log in or I am blocked by verification?
This page is the right place for email verification trouble, authenticator setup problems, or account-access issues that stop you from entering the platform.
Where should billing, gift-card, and USC questions go?
They belong here. Mention billing, wallet, gift card, referral, or refund in your subject line so support can triage it faster.
Need help with your account or a campaign?
Send a message with the details of your question, or check the help center for guidance on common tasks.
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