Artists and campaigns
Best for questions about promoting tracks, campaign setup, offer decisions, analytics, and wallet credit usage.
Use your subject line to say “Artist support”
UpcomingSounds Support
Get help from the right team without getting lost in the platform.
Use the contact page as a real support intake, not just a bare form. Artists, curators, billing questions, campaign issues, and account-security requests should all feel clearly routed from the start.
Contact Center
Send the right message the first time.
The contact page now matches the rest of the public experience. It explains what belongs here, gives clearer support routing, and makes the form easier to scan without changing the backend flow.
Curators and payouts
Best for verification status, submitted work, verified coverage, payout queues, and curator wallet questions.
Use your subject line to say “Curator support”Billing and security
Best for charges, refund questions, gift cards, referral issues, login trouble, verification, or suspicious activity.
Use your subject line to say “Billing” or “Security”Contact form
The live page keeps the same validation and reCAPTCHA protection. This redesign improves clarity, not the message-routing logic.
Before you send
A little context here saves a full back-and-forth later.
Include the affected page or flow
Examples: `artist-dashboard`, `wallet`, `offer details`, `curator verification`, `gift-card`, or `analytics`.
Mention the account type clearly
Artist and curator workflows are different. Support should not have to guess which side of the platform you are on.
Add IDs when possible
Track title, campaign name, offer type, payout request, or gift-card code can shorten support time significantly.
Use internal threads when they already exist
For ongoing curator/artist offer communication, the platform thread should remain the main record.
Quick answers that belong on the contact page
This cuts down low-value support messages and gives users faster direction when the answer is already known.
I submitted a contact form. How long should a reply take?
Replies are typically handled during the listed working hours. Response speed depends on the issue type, but support questions are easier to route when the subject line already says artist, curator, billing, or security.
Should I use this page for offer disputes or direct curator messages?
No. Offer-specific communication should stay inside the platform where the campaign, offer, and curator context already exists.
What if I cannot log in or I am blocked by verification?
This page is the right place for email verification trouble, authenticator setup problems, or account-access issues that stop you from entering the platform.
Where should billing, gift-card, and USC questions go?
They belong here. Mention billing, wallet, gift card, referral, or refund in your subject line so support can triage it faster.
Make support feel like part of the product, not an afterthought.
The contact page should match the new help-center quality: clear routing, better hierarchy, and support copy that actually reflects how UpcomingSounds works.
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